1. Overview
This website is operated by Eco Organics by Sara. Throughout these Terms of Service, the words “we”, “us” and “our” refer to Eco Organics by Sara.
These Terms of Service govern your access to and use of www.ecoorganicsbysara.com, including its content, features, products and services.
By accessing our website, creating an account or placing an order, you agree to these Terms of Service and the policies referenced on our website. If you do not agree with these terms, please do not use the website or purchase our products.
2. Eligibility and Website Use
You must be legally capable of entering into a purchase agreement or be using the website under the supervision and permission of a parent or legal guardian.
You must not use this website:
- For any unlawful, fraudulent or unauthorised purpose.
- To submit false, misleading or impersonated information.
- To introduce viruses, malicious code or harmful technology.
- To interfere with the website’s security, operation or availability.
- To collect information about other users without permission.
- To copy, scrape or reproduce website content without written permission.
We may restrict or terminate access where we reasonably believe these terms have been breached.
3. Accounts and Customer Information
If you create an account or place an order, you agree to provide accurate, complete and current information, including your name, email address, telephone number and delivery address.
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account. Please notify us promptly if you believe your account has been accessed without permission.
4. Products and Product Information
We make reasonable efforts to display product descriptions, ingredients, sizes, colours, packaging and images accurately. However, actual product colours or packaging may appear slightly different because of screen settings, photography, manufacturing updates or packaging changes.
Product availability is subject to stock. We may update, replace, limit or discontinue a product without prior notice.
Products should be used according to the instructions provided on the packaging or product page. Results may vary between individuals and are not guaranteed.
5. Health and Safety Information
Information provided on our website is for general product and educational purposes only. It is not intended to replace professional medical advice, diagnosis or treatment.
Always review the ingredients and usage instructions before using a product. Where appropriate, perform a patch test before full application. Stop using a product if irritation, discomfort or an allergic reaction occurs.
If you are pregnant, breastfeeding, taking medication, receiving medical treatment or have an existing health condition, consult a qualified healthcare professional before using relevant products.
Our products are not intended to diagnose, treat, cure or prevent a medical condition unless expressly authorised and stated under applicable requirements.
6. Prices and Availability
Product prices are displayed in Pakistani Rupees unless otherwise stated. Prices, discounts, promotions and availability may change without prior notice.
The price applicable to your order will normally be the price displayed at checkout when the order is submitted. Shipping charges or other applicable costs will be shown separately where relevant.
7. Orders and Order Acceptance
Submitting an order does not guarantee acceptance. An order is accepted when we confirm or begin processing it.
We may contact you by telephone, WhatsApp, SMS or email to verify your order.
We reserve the right to refuse, limit or cancel an order where:
- A product is unavailable or out of stock.
- Pricing, product or promotional information contains an obvious error.
- Customer or delivery information is incomplete or cannot be verified.
- The order appears fraudulent, unauthorised or intended for unauthorised resale.
- Delivery is unavailable for the provided location.
If a prepaid order is cancelled by us, any eligible amount received will be handled through the applicable payment method or an agreed alternative.
8. Payments
Available payment methods will be displayed during checkout. You agree to provide valid and authorised payment information.
Online payments may be processed by independent payment service providers. Their processing services may be subject to their own terms and privacy policies.
9. Shipping and Delivery
Processing times, shipping charges and estimated delivery periods are explained in our Shipping Policy.
Delivery times are estimates and may be affected by courier delays, weather, public holidays, remote locations, incorrect customer information or circumstances beyond our reasonable control.
Customers are responsible for providing an accurate delivery address and an active telephone number. Additional delivery charges may apply if a parcel is returned because the address was incorrect, the recipient was unavailable or delivery was refused.
10. Returns, Exchanges and Refunds
Returns, exchanges, replacements and refunds are handled according to our Return and Exchange Policy.
Customers must inspect their parcel after delivery and report an eligible issue within the period stated in that policy. Evidence such as a continuous parcel-opening video, photographs, address label and order details may be required.
11. Promotions and Discount Codes
Promotional offers and discount codes may be subject to separate conditions, expiry dates, minimum order values and product exclusions.
Unless expressly stated otherwise, discount codes cannot be combined, exchanged for cash or applied retrospectively to completed orders.
12. Customer Reviews and Submissions
When you submit a rating, review, image, suggestion or other content, you confirm that the submission is genuine, accurate and based on your own experience.
Your submission must not:
- Contain unlawful, abusive, defamatory, obscene or discriminatory content.
- Infringe another person’s copyright, trademark, privacy or other rights.
- Contain private information relating to another person.
- Include malicious code, spam or unrelated promotional material.
- Misrepresent your identity or experience with a product.
By submitting content, you grant Eco Organics by Sara permission to display, reproduce, format and use that content for website, customer service and promotional purposes, subject to our Privacy Policy and applicable requirements.
We may moderate, reject or remove submissions that breach these terms or are unrelated to the relevant product.
13. Intellectual Property
Website content, including branding, logos, text, graphics, photographs, videos, designs and page layouts, belongs to Eco Organics by Sara or its respective licensors and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, republish, sell or commercially exploit our content without prior written permission.
14. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, couriers, analytics services, social media platforms and marketing tools.
We do not control third-party websites or services and are not responsible for their availability, content, security or privacy practices. Your use of a third-party service may be governed by its own terms and policies.
15. Website Availability and Errors
We aim to keep the website accurate, secure and available. However, we do not guarantee that access will always be uninterrupted, error-free or free from technical problems.
Product descriptions, prices, availability, promotions, shipping charges or other information may occasionally contain an error. We may correct errors, update information or cancel an affected order where reasonably necessary.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Eco Organics by Sara will not be responsible for indirect, incidental or consequential losses arising from website interruption, misuse of a product, reliance on general website information or circumstances beyond our reasonable control.
Nothing in these Terms of Service excludes or limits any responsibility or customer right that cannot legally be excluded or limited under applicable law.
17. Privacy
Personal information submitted through our website is handled according to our Privacy Policy. Please review that policy to understand how we collect, use, store and share information.
18. Suspension or Termination
We may suspend or terminate access to our website or services where a user breaches these terms, attempts fraud, interferes with website security or engages in unlawful activity.
Terms relating to payments, intellectual property, submitted content, liability and dispute resolution will continue to apply where relevant after termination.
19. Severability
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.
20. Governing Law
These Terms of Service and your use of our website are governed by the applicable laws of Pakistan. Any dispute will be handled by the courts or authorities having lawful jurisdiction, unless another resolution process is required by applicable law.
21. Changes to These Terms
We may update these Terms of Service to reflect changes to our website, products, business practices or legal obligations. Updated terms will be published on this page with a revised date.
Your continued use of the website after updated terms are published will constitute acceptance of those changes to the extent permitted by applicable law.
22. Contact Information
If you have questions regarding these Terms of Service, please contact us:
- Email: info@ecoorganicsbysara.com
- Telephone: +92 311 4312945
- WhatsApp: +92 311 4312945