Eco Organics by Sara respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared and what choices you have regarding your information.
This policy applies when you visit www.ecoorganicsbysara.com, create an account, place an order, subscribe to our newsletter, submit a review or otherwise communicate with us.
Information We May Collect
Depending on how you use our website, we may collect the following information:
- Your name, email address and telephone number.
- Your billing address, delivery address and order information.
- Account login and profile information.
- Products viewed, added to your cart, purchased, returned or reviewed.
- Messages, enquiries and communications sent to our customer service team.
- Newsletter subscription and marketing preferences.
- Product ratings, written reviews and any images voluntarily uploaded with a review.
- Technical information such as your IP address, browser type, device type, referring website and website usage activity.
- Payment status and transaction reference information provided by our payment service providers.
How We Collect Your Information
We may collect personal information when you:
- Create or manage an account on our website.
- Place, cancel, return or exchange an order.
- Contact us by email, telephone, WhatsApp, contact form or social media.
- Subscribe to our newsletter or promotional communications.
- Submit a product rating, review or review image.
- Participate in a promotion, survey, competition or customer feedback request.
- Browse our website or interact with our advertisements.
How We Use Your Information
We may use the information we collect to:
- Process, confirm, dispatch and deliver your orders.
- Contact you regarding order confirmation, delivery, returns or customer support.
- Create and manage your customer account.
- Prevent fraudulent, unauthorised or suspicious transactions.
- Respond to enquiries, complaints and product-related questions.
- Display approved product ratings, reviews and review images.
- Send newsletters, product updates and promotional offers where you have subscribed.
- Measure website performance and understand how visitors use our website.
- Improve our products, services, website experience and marketing.
- Comply with accounting, taxation, legal and regulatory requirements.
Order and Payment Information
When you place an order, we collect the information required to process and deliver it. This may include your name, contact details, billing address, delivery address, selected products and order value.
Online payments may be processed by independent payment service providers. We do not directly store complete debit or credit card numbers on our website. Payment providers may receive the information necessary to authorise and process your payment according to their own privacy policies.
Courier and Delivery Services
We may share your name, delivery address, telephone number and relevant order information with courier partners, including M&P and PostEx Logistics, where necessary to arrange and complete delivery.
Emails, Newsletters and Marketing
If you subscribe to our newsletter, your name, email address, subscription status and related information may be processed through Brevo, our email marketing service provider.
You may unsubscribe at any time by clicking the unsubscribe link included in a marketing email or by contacting us at info@ecoorganicsbysara.com.
Unsubscribing from marketing messages will not prevent us from sending necessary transactional communications relating to your orders, payments, deliveries, account security or customer service requests.
Reviews and User-Submitted Content
When you submit a product review, your chosen display name, rating, review text and uploaded image may be published on our website. Your email address will be used for administration and verification purposes but will not normally be displayed publicly.
Please do not include private, confidential or sensitive information in a review or uploaded image intended for public display.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate essential features such as the shopping cart, checkout, customer login and security. Cookies may also be used to remember preferences and understand website usage.
You can control or delete cookies through your browser settings. Blocking essential cookies may prevent certain parts of the website, including the cart or checkout, from working correctly.
Analytics and Advertising
We may use services such as Google Analytics, Google Ads and Meta technologies to understand website traffic, measure advertising performance and improve customer experience.
These services may process information such as your IP address, browser, device type, referring page, pages visited and interactions with our website. Where advertising tools are enabled, information may also be used to measure conversions or provide more relevant advertising, subject to the settings and privacy policies of those providers.
When We May Share Information
We may share limited personal information with trusted service providers that help us operate our business, including:
- Courier and delivery companies.
- Payment processing providers.
- Website hosting, security and technical support providers.
- Email and newsletter platforms such as Brevo.
- Analytics and advertising platforms.
- Professional advisers, regulators or authorities where legally required.
We do not sell your personal information. Service providers are given only the information reasonably necessary to perform their services and may process it according to their own privacy policies.
Data Security
We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal, accounting or taxation requirements.
Newsletter information may be retained until you unsubscribe or request its removal. Some order records may need to be retained even after an account deletion request where required for legal or financial record-keeping.
Your Privacy Rights
Subject to applicable requirements, you may ask us to:
- Confirm whether we hold personal information about you.
- Provide access to eligible personal information we hold.
- Correct inaccurate or incomplete information.
- Remove eligible personal information.
- Withdraw consent for optional marketing communications.
- Raise a concern about how your information is being handled.
We may need to verify your identity before completing a privacy request. Certain information may be retained where required to complete transactions, prevent fraud, resolve disputes or comply with legal obligations.
Links to External Websites
Our website may contain links to third-party websites or social media platforms. We are not responsible for the content, availability, security or privacy practices of external websites. Please review their privacy policies before providing personal information.
Children’s Privacy
Our website and products are not intended for children to purchase without the involvement of a parent or legal guardian. We do not knowingly collect personal information directly from children where parental consent is required.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, website features or privacy practices change. The revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
For questions, corrections, data requests or concerns regarding this Privacy Policy, please contact us:
- Email: info@ecoorganicsbysara.com
- Phone: +92 311 4312945
- WhatsApp: +92 311 4312945