Order Confirmation
After placing your order, you will receive a confirmation email containing your order details. Please ensure that the email address and phone number entered during checkout are correct.
Our customer service team may contact you to confirm your order and provide complimentary guidance on the correct use of your selected products.
Order Processing and Dispatch
Orders are normally processed and dispatched from our warehouse within 48 hours, excluding weekends and public holidays.
If an item is temporarily out of stock or your order is expected to experience a delay, our team will contact you by phone, WhatsApp or SMS and provide an estimated dispatch date.
Shipping Charges
Courier Partners
We use trusted third-party courier services for deliveries across Pakistan. The courier company used may vary depending on your delivery location and service availability.
Estimated Delivery Time
Orders are usually delivered within 2–4 business days after dispatch. Delivery times may vary for remote areas or during weekends, public holidays, promotional periods and unexpected courier disruptions.
Delivery estimates are provided as guidance and cannot be guaranteed because parcels are handled by independent courier companies after dispatch.
Delayed or Undelivered Orders
If your order has not arrived within the expected delivery period, please contact us using one of the following methods:
- Email: info@ecoorganicsbysara.com
- Phone: +92 311 4312945
- WhatsApp: +92 311 4312945
Please provide your order number when contacting us so our team can locate your order and assist you efficiently.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address and an active phone number. Eco Organics by Sara will not be responsible for delays or failed deliveries caused by incorrect, incomplete or unreachable contact information.