Refund Policy

Important: Please record a clear, continuous video while opening your parcel. This video will be required if you need to report a damaged, duplicate or incorrect order.
âš  Damaged Product
×2 Duplicate Order
✕ Incorrect Order

Any issue with your order must be reported to Eco Organics by Sara within 2 days of delivery. Requests submitted after this period may not be eligible for return, replacement or exchange.

When Can You Request a Return or Exchange?

  • You received a product with a broken or seriously damaged container. Minor leakage caused during third-party courier transportation will not normally qualify. Damaged bottles are eligible for replacement or exchange only.
  • You received the same order more than once.
  • You received an incorrect product or an incorrect quantity.

Information Required to Submit a Claim

  1. Contact us by email at info@ecoorganicsbysara.com or through WhatsApp at +92 311 4312945.
  2. Share the complete parcel-opening video along with clear photographs showing the reported issue.
  3. Include a clear photograph of the courier address label attached to the parcel.
  4. For duplicate deliveries, provide clear photographs of both parcels, products and address labels.
  5. Provide your order number, full name, phone number and a brief explanation of the issue.

When a Claim May Be Declined

A return, replacement or exchange request may not be accepted under the following circumstances:

  • The issue is reported more than 2 days after delivery.
  • The submitted photographs or video are missing, edited, incomplete or unclear.
  • An incorrect or duplicate product has been opened, used or removed from its original packaging or protective wrapping.
  • The courier address label is missing or cannot be clearly read.
  • The customer does not provide all the information required to investigate the claim.
  • The product has been damaged through misuse, incorrect storage or improper handling after delivery.

How the Process Works

Once we receive all the required evidence, our team will review the claim and may verify the details with the courier partner, production department and dispatch team.

The investigation and resolution process may take approximately 10–15 working days. Once the investigation is complete, we will inform you whether your claim qualifies for a replacement, exchange, refund or another appropriate resolution.